Ronald McDonald House Charities^® South Central Ontario About Us

REPORTS TO: Senior Manager, Human Resources

WORK LOCATION: 1510 Main Street West, Hamilton, ON

BENEFITS OF WORKING WITH RMHC® SCO:

• The ability to make a difference in the lives of others through your work
• Work with an amazing team in a warm and compassionate environment
• Group benefits package
• RRSP matching program
• Employee Assistance Program
• Be part of a learning organization  

JOB SUMMARY

The Volunteer Coordinator is responsible for coordinating and overseeing volunteer activities within Ronald McDonald House Charities^® South Central Ontario (RMHC^® SCO)for a group of 200+ volunteers. The Volunteer Coordinator will work with the Senior Manager, Human Resources to develop and progress RMHC^® SCO’s volunteer program.  

GENERAL RESPONSIBILITIES

• Effectively communicate RMHC^® SCO’s mission and motivate volunteers to support the mission
• Recruit, screen, interview, onboard, train, supervise and engage individual and group volunteers, as needs are identified
• Collaborate in the creation of training materials for volunteers
• Continually assess number of volunteers to support core volunteer program

• Liaise with RMHC^® SCO departments to fulfill volunteer needs and expand operational capacity through engaging and meaningful volunteer opportunities

• Collaborate with RMHC^® SCO departments related to the development of training documents
• Place volunteers in different roles within the House and Family Rooms based on their qualifications
• Respond to current volunteer questions/concerns/shift changes and cancellations
• Provide information to individuals inquiring about individual and group volunteer opportunities with RMHC^® SCO
• Execute the Advancement Department’s group volunteer Mission Experiences  
• Gather information to evaluate volunteer performance and provide timely feedback
• Coordinate volunteer recognition, recognition events, and awards (certificates/mementos)
• Create and maintain volunteer schedule in support of business operations
• Maintain accurate volunteer records and volunteer database records, ensure volunteer email distribution lists are kept up-to-date, and track volunteer hours
• Provide regular reporting and respond to requests for statistics-related information from internal and external stakeholders (RMHC^® Canada, RMHC^® Global, and Hamilton Health Sciences)
• Complete volunteer verifications and reference checks (as appropriate) to confirm volunteer hours
• Other related duties as assigned
• Attend and participate in House events as required

QUALIFICATIONS  

• Passion for making a difference in the lives of the families we serve
• College or University degree in Volunteer Management or related field is an asset
• Previous work or volunteer experience supporting and coordinating a volunteer base is preferred
• Experience with volunteer management software (Volgistics, WhenToHelp) is preferred
• 1-2 years recruitment experience is an asset
• 1-2 years project management/scheduling experience is an asset
• Excellent interpersonal and networking skills
• Works effectively with, and demonstrates respect for others
• Experience and comfort using Microsoft Office products
• Strong written and verbal communication skills
• Excellent time management and organization skills – ability to prioritize multiple tasks and deadlines
• Flexible and solution-oriented
• Self-motivated to achieve results

REQUIREMENTS  

• Satisfactory Criminal Record & Judicial Matters Check is required as a condition of employment

POSITION TYPE

• Full-time, permanent

HOW TO APPLY:

If you are interested in working with the RMHC^® SCO team and helping to provide a home away from home for our families, please apply by emailing your resume to: jobs@rmhcsco.ca 

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

RMHC^® SCO is committed to offering reasonable accommodations to job applicants with disabilities. If you require accessibility accommodations to participate in the recruitment process for the position above, please state required accessibility accommodations with your email application.